MY ROLES
Interview
Prototyping
Wireframing
Flow analysis
TITLE
Product Designer
DURATION
2.5 weeks
CHALLENGE
Relocation specialists at our company were switching between multiple tabs during contract generation, which make the process inefficient.
SOLUTION
My new design reduces required clicks by 42% (from 12 to 7 clicks), enhancing daily workflow efficiency for relocation specialists, allowing them to process contracts more seamlessly for client communication
DESIGN PROBLEM
Should I log everything I eat?
Irritable bowel disease (IBD) patients have to log their meals to track how their food is affecting their symptoms. Most food tracker apps targeted for IBD patients require patients to manually log their meals.
MY ROLE
To explore the problem space, I conducted interviews with IBD and IBS patients and performed a competitive analysis of applications they use to track meals and symptoms. As the sole designer, I also led usability testing to refine the design. This was a two-month project.
Interviewing patients who track their meals
I interviewed 5 IBD & IBS patients to learn about their pain points and experiences of tracking their meals and symptoms.
Competitive analysis
By conducting a competitive analysis on the applications interviewees used to track their meals and symptoms, I was able to identify that there is a need for an app that allows users to 1) automatically track their meals through AI, 2) track their symptoms, and 3) allow user control for logging.
WIREFRAMING
Recording a meal & symptoms
FEATURE #1
Auto-logging meals 📸
After users take a picture of their meal, they can quickly identify and add food that the AI model is certain of. If the model is less certain, it displays alternate predictions.
FEATURE #2
Recording IBD symptoms 🖋
Users can record their symptoms through a simple questionnaire with intuitive graphics. This data is used to alert users about which food might be causing their symptoms.
Usability testing
I defined the key tasks as recording food and symptoms. Then, I conducted a qualitative usability testing with the 5 participants who carried out the key tasks and voiced their thoughts. These findings drove future design iterations and made the experience more streamlined and uniform.
LESSONS LEARNED
Prioritize impact
Looking back, I learned how important it is to pivot when needed. We started wanting to redesign everything, but I realized focusing on specific tabs and the biggest pain points would actually work better.
Getting stakeholder input early on
Reaching out to stakeholders early on helped me understand the real user pain points and guided the design decisions that made the biggest impact.